Privacy Policy
Last updated: March 24, 2026
At Renascence, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our CX Tools platform.
1. Information We Collect
Account Information
When you create an account, we collect your email address and any profile information you choose to provide. This information is used to identify you and provide personalized services.
Assessment and Tool Data
When you use our tools (such as the CX Maturity Assessment, ROI Calculators, or FTE Planners), we collect the data you input. This may include information about your organization, industry, workforce data, and assessment responses.
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, and time spent on the platform. This helps us improve our services.
2. How We Use Your Information
- To provide and maintain our services
- To personalize your experience and save your results
- To generate anonymized industry benchmarks and insights
- To improve our tools and develop new features
- To communicate with you about your account and our services
- To comply with legal obligations
3. Data for Benchmarking
Important: We use anonymized and aggregated data from assessments to create industry benchmarks. This data never includes company names or personally identifiable information. Benchmarking data helps all users understand how they compare to industry peers and is a core feature of our platform.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data in the following circumstances:
- Service Providers: We use trusted third-party services (such as hosting and analytics providers) that process data on our behalf.
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
- Aggregated Data: We may share anonymized, aggregated statistics that cannot identify you personally.
5. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your account data for as long as your account is active. Assessment results and tool data are retained to provide you with historical insights. Anonymized benchmark data is retained indefinitely to support our benchmarking services. You can request deletion of your personal data at any time.
7. Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at hello@renascence.io.
8. Cookies
We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at: