About Our CX Tools
Professional-grade tools designed to help organizations measure, plan, and transform their customer experience.
Our Mission
At Renascence, we believe that exceptional customer experiences are the cornerstone of business success. Our mission is to democratize access to professional CX tools and methodologies, enabling organizations of all sizes to measure, benchmark, and improve their customer experience capabilities.
About Renascence
Renascence is a leading customer experience consultancy headquartered in Dubai, UAE. With a global presence and a team of experienced CX professionals, we help organizations across industries transform their customer and employee experiences.
Our proprietary frameworks, including the Compass CX Maturity Model and the Pillars of Customer Experience, have been developed through years of research and practical application across diverse markets and industries.
These digital tools represent our commitment to making professional CX methodologies accessible to a wider audience, whether you're a consultant serving clients or an organization looking to improve your own capabilities.
What We Offer
CX Maturity Assessment
Comprehensive evaluation of your customer experience capabilities using our proprietary Compass framework.
CX Vision Generator
AI-powered tool to craft compelling customer experience vision statements tailored to your organization.
ROI Calculators
Quantify the business impact of CX and EX improvements with industry-specific benchmarks.
Planning Tools
FTE calculators, department planners, and workforce optimization tools for CX teams.
Our Methodology
The Compass CX Maturity Model
Our assessments are built on the Compass CX Maturity Model, which evaluates organizations across eight critical dimensions: Customer Understanding, Company Alignment, CX Strategy, Governance, Journey Management, Interaction Design, Insight Integration, and Cross-functional Collaboration.
Industry Benchmarks
Our tools incorporate industry-specific benchmarks derived from our extensive consulting experience and research across multiple markets, allowing you to understand how you compare to peers in your sector.