🏠Real Estate Communications
104 of 104 communications
Booking & SPA
15Booking Confirmation
Unit reservation — booking fee / deposit received (10%)
Booking Acceptance
Notice of confirmation — acceptance of booking form
Booking Rejection
Notice of cancellation — purchase rejected
SPA Draft
SPA draft template — payment plan adjustments
SPA Ready (Local)
SPA issued and ready for signature (local buyers)
SPA Ready (International)
SPA issued and ready for signature (international buyers)
SPA Collection Ready
SPA ready for collection — pre-title deed registration completed
SPA Collected
SPA collected confirmation
SPA Follow-up
Pending SPA follow-up — if not yet collected
Purchase Survey
Rate your experience — purchase process survey
Bank Account Update
Bank account update — escrow details communicated
1st Installment Received
1st installment received — ADM payments confirmed
Customer Guide
Customer guide — process, contacts, and channels overview
Portal Registration Invite
Portal registration invitation — benefits and service highlights
Registration Confirmation
Thank you for registering — benefits recap
Waiting Period
14Monthly Construction Update
Minor construction progress update
Quarterly Milestone Update
Major construction milestone update
Milestone Payment Reminder
Upcoming milestone payment reminder
Milestone Overdue
Milestone payment overdue reminder
Milestone Payment Received
Milestone payment received confirmation
Due Date Reminder
Upcoming due date based payment reminder
Due Date Overdue
Due date payment overdue reminder
Due Date Payment Received
Due date payment received confirmation
Cheque/Wire Received
Cheque / wire transfer received — installment
Payment Cleared
Cheque cleared / wire transfer confirmed
Payment Failed
Cheque bounced / wire transfer failed — payment not processed
Replace Payment
Replace cheque or provide sufficient funds
Default Notice
Default notice — payment delayed beyond 30 days
Termination Notice
Termination notice — based on business decision
Handover
33BCC Issuance
Building Completion Certificate issuance notice
Portal Registration Follow-up
Follow up on portal registration — if not yet registered
Handover Notice
Handover notice — formal notification to collect property
Extension Notice
Notice of extension / delay with updated timeline
Handover Guide
Handover guide — what to expect, what to bring
Settlement Reminder 1
Settlement payment (final) — first reminder
Pre-snagging Invite
Orientation / pre-snagging notice — appointment invitation
Pre-snagging Confirmed
Orientation / pre-snagging appointment confirmation
Pre-snagging Report
Orientation / pre-snagging report shared with customer
Settlement Reminder 2
Settlement payment (final) — second reminder
Snagging Invite
Snagging appointment invitation (post-rectification)
Snagging Confirmed
Snagging appointment confirmed
Snagging Report
Snagging report shared with customer
Rectification Complete
Snagging rectification — work completed notification
Snagging Sign-off
Snagging sign-off report — formal sign-off confirmation
Snagging Survey
Rate your orientation and snagging experience
Settlement Reminder 3
Settlement payment (final) — HO date reminder
Settlement Overdue
Settlement payment overdue — final payment reminder series
Settlement Received
Settlement payment received — final installment confirmed
Final Default Notice
Default notice — final payment delayed beyond 30 days
Final Termination Notice
Termination notice — final stage, business decision
Key Collection Invite
Key collection appointment and NOC invitation
Warranty Document
Warranty document and DLP details — inclusions and terms
Homeowners Manual
Homeowners' manual — unit operations and community guide
Title Deed Initiation
Title deed initiation — process started
Title Deed Issued
Title deed issued — ownership transferred
Handover Survey
Rate your handover experience survey
Prop Mgmt Intro
Introduction to Property Management — contacts and move-in info
Prop Portal Credentials
Property management portal login credentials
Prop Portal Welcome
Thank you for registering on the property portal
Move-in Guide
Move-in guide and checklist — preparation and to-do list
Move-in Permit
Move-in permit confirmed
Value Added Services
Value added 3rd party services — movers, landscaping, brokers
Living
31Community Welcome
Welcome to the community — first official resident interaction
Move-in Survey
Rate your move-in experience
Living Experience Survey
Rate your living experience — ongoing pulse survey
DLP Expiry Reminder
DLP expiry reminder — defects liability period ending soon
DLP Expired
DLP expired — suggested contractor list provided
Portal Service Highlights
Portal service highlights — parking, access cards, additional services
Community Newsletter
Community newsletter — updates, events, and notices
Community Events
Community events announcements
Facility Updates
Facility management info — maintenance, works, service updates
Statement of Account
Statement of Account (SOA) — request-based, triggered on demand
Annual Service Charges
Detailed service charges review — annual breakdown
Service Updates Newsletter
Community newsletter — service updates and renovations
Portal Services Overview
Portal services overview — highlights and updates for owners
PHPP Reminder
Upcoming PHPP payment reminder series
PHPP Overdue
PHPP payment overdue reminder
PHPP Received
PHPP installment received confirmation
PHPP Default Notice
PHPP default notice — payment delayed beyond 30 days
Service Charge Reminder
Upcoming service charge payment reminder
Service Charge Overdue
Service charge payment overdue
Service Charge Received
Service charge payment received
Resale Process Info
Property resale process — information and required documents
Resale Docs Received
Resale documents received confirmation
Resale Docs Missing
Resale documents missing — follow-up reminder
Resale Docs Cleared
Resale documents cleared and verified
Resale Payment Received
Resale payment received
Resale Completed
Resale completed — NOC issued, mortgage discharged
Move-out Permit
Move-out permit confirmed
Move-out Services
Value added 3rd party services for move-out — painters, movers
Move-out Guide
Move-out guide and checklist — preparation and handback process
Farewell Message
We will miss you — warm departure message
Move-out Survey
Rate your move-out experience
Marketing & Re-engagement
11New Project Launches
New project launches and campaigns — website and social channels
Developer Content
Developer content — company story, values, sustainability and CSR
Public Construction Updates
Milestone construction updates — general public content
Customer Launches
New launches and offers — direct to existing customer database
Launch Invitation
Invitation to project launches — current residents and buyers
Events & Updates
Events and operational updates — relocations, new hours, changes
Property Trends
Property trend newsletters — market insights and reports
Non-resident Re-engagement
New launches and campaigns — non-resident re-engagement
Non-resident Launch Invite
Invitation to project launches — non-resident audience
Purchase Channels Info
Information about purchase channels — non-residents
Non-resident Trends
Property trend newsletters — non-resident audience